Christmas exchange and delivery
REMEMBER THAT WE OFFER FREE DELIVERY ON ALL ORDERS OF € 75 OR MORE AND FREE RETURNS ON ALL ORDERS!
EXTENDED EXCHANGE SERVICES
All orders placed on or after 1. Nov. (and before 23. Dec.) 2019 can be exchanged until 24 January 2020. We offer free exchanges to a different size or your money back.
CHRISTMAS DELIVERY BEFORE CHRISTMAS
We always recommend that you order your Christmas presents early. The extra pressure that is on the delivery services this time of year can, unfortunately, mean delays. Follow this guide to make sure your order is delivered before the big day. All orders placed after 1. November (and before 23. December) 2019 can be exchanged until 24. January 2020.
Denmark: Order on or before 19 December for delivery before Christmas Eve.
EU: Order on or before 17 December 12.00 midday for delivery before Christmas Eve.
With orders placed close to the deadline, it is especially important that someone is present at the shipping address at the time of delivery. -Unless, of course, you have chosen delivery at a parcel shop or post office. We recommend deliveries to a pick up point for international shipping as the parcel is always delivered to a shop near you and you do not need to be at home at the time of delivery. Furthermore, we offer free shipping on all orders of € 60,00 and above when you choose Shop Delivery.
Please note that the dates mentioned above are guidelines and are the recommended shipment days as defined by GLS. Factors outside of our control (such as strikes, bad weather conditions etc.) can delay your order.
So please place your orders in good time.
WE ARE OPEN THROUGHOUT THE HOLIDAYS
The webshop is open between Christmas and New Years Eve and orders will be processed on all non national holidays (in Denmark). Orders that are placed before 12.00 midday will be shipped on the same day as usual.
Are you unsure about whether an order will be able to make it in time? Or maybe you are just unsure about what to get her/him. Then a gift card to the webshop might be just the right thing.
A Mads Nørgaard gift card is delivered to your inbox immediately after the order is placed and payment has been accepted. This means that there is no delivery time on gift cards. Furthermore, our gift cards have no expiration date! If you are ordering more than one gift card, please add them to your cart one by one. You will receive a unique email for each gift card, which can easily be sent on to the recipient.
Please note that gift cards purchased on the webshop cannot be used in our physical shops. Click here to buy a gift card to the webshop.
Items bought on the webshop cannot be exchanged or refunded in our physical shops.
We offer free returns on all orders placed in the webshop, in case the item was not right and needs to be returned or was not the right size and needs to be exchanged. Please contact us for a free returns label, if you need to make a return.
At Mads Nørgaard we always want to help our customers with any inquiries you may have. So please contact us at firstname.lastname@example.org if you have any questions.
Click here to read our general Return policy.
Read more about Shipping.