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Returns

Returns & Exchanges

Mads Nørgaard – Copenhagen offers an easy return procedure.

We offer a 14 days full refund on all items bought on madsnorgaard.com. Your return will be refunded to the purchaser´s credit card. Our process time is 14 days from the return has been received at our warehouse.

Items purchased online at www.madsnorgaard.com are not returnable through any of our physical stores.

How to return – Step by step

– Request for a return label here or access direct from the footer navigation 'Return portal.' You will receive a return confirmation and return label by e-mail.

– Pack the products, and place the return confirmation inside the parcel. Fill out the return confirmation with your order number starting with ENxxxxxx. The products must be packed securely in their original bags / packaging including various labels and hangtags.

– Please attach the return label outside of the parcel.
– Hand in the return parcel at your local Parcel Shop.

We only accept returns made through our return service, with note and return labels.

Below is the shipping cost. It will be deducted from your refund when it has been processed.

Denmark – DKK. 30 / € 4
EU – € 8
United States – $ 20


Exchanges

If you wish to exchange a product to another size or item you will have to return the goods and visit www.madsnorgaard.com - here you will be able to place a new order. This way you are ensured that the requested size or product are available.


Receiving a refund

Your refund will be credited to the original purchaser´s credit card.  If all items in an order are returned, a refund will also include shipping costs. When you return fewer items than the entire order, you only get a refund for the item/items you are returning.

Please note that a time frame of a few days can pass between the receipt of your returned item(s) and the return/refund process.

The refund time frame depends on the credit card used. In case the recipient of the product does not correspond with the buyer of the product, credit will be refunded to the original buyer and credit card holder. We can only refund purchases to the same means of payment, and same account, that was used when the order was placed. Refunds are made in the same currency as the purchase.

In cases where a returned item/order was purchased by gift certificate, a new gift certificate will be issued.

Important Information

Items must be returned to us in perfect condition. Make sure all products are exactly as you received them, with tags and seal still attached. We ask that items are returned through our return service to ensure that they are protected and insured during transit.

Mads Nørgaard - Copenhagen A/S
Att. Webshop
Priorparken 524, b.18
2605 Brøndby
Denmark 


SALE

The policy above also applies during periods of sale.

 

Quality Guarantee

If items are classified as faulty, were received damaged or have manufacturing faults that occurred within a 24-month time frame after purchase, please contact our customer service immediately at: webshop@madsnorgaard.dk.