Shipping

SHIPPING INFORMATION 

Orders to Denmark are sent with GLS or PostNord, according to your wishes. Orders to the rest of the European Union are shipped via GLS. All shipments sent by Mads Nørgaard - Copenhagen are insured against theft and accidental damage. Upon receipt of shipment (after signing for receipt of the delivery), this insurance coverage ceases to exist.

We process and send orders during our main service hours, Monday to Friday, from 8:00 am till 4:00 pm CET (with the exception of Danish public holidays). Orders are dispatched within one business day of when they are placed.

Please refer to the below for shipping options, shipping costs and delivery times for your destination.

Free delivery and return on all orders over 130 EUR or 1000 DKK. 

DESTINATION COURIER PRICE TIME OF DELIVERY
EU
GLS 20 EUR 2-5 business days
Denmark
 - Pickup in shop (Tullinsgade, Cph.)  -  00 EUR 1 business day
 - Del. to company address GLS 4 EUR
1 - 3 business days
 - Del. to a GLS Shop (Pakkeshop) GLS 5 EUR
1 - 3 business days
 - Del. to private address (Home Delivery) GLS 7 EUR
1 - 3 business days
 - Del. to private address (Home Delivery) PostNord 8 EUR 1 - 3 business days
 - Del. to pick up location PostNord 5 EUR 1 - 3 business days


DELIVERY GUIDELINES DURING SALE PERIOD                              

During sale we are very busy and processing orders can take a little longer than usually. Provided that your order is in stock you can expect to receive your parcel within 3 - 6 working days. This may take a little longer if you are based outside of Denmark.

Please note that we do not offer shipping to countries outside of the European Union and we are unable to deliver to post office boxes.

TAXES AND DUTIES

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.

TRACKING

As soon as we have shipped your order you will receive an email with your tracking number. You can check the status of your order one to two hours after receiving the e-mail, via the link provided.

IMPORTANT INFORMATION

Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability.

INSURANCE

Mads Nørgaard - Copenhagen insures each order during the parcel’s time in transit -until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by Mads Nørgaard - Copenhagen.

FREE SHIPPING

From time to time, Mads Nørgaard-Copenhagen runs free shipping promotions and other campaigns. To be notified by email, simply sign up for our newsletter (find link in the footer of this page). Please note that free shipping promotions will be applied to your order on the payment page.