Welcome to our Q&A regarding the SALE.

Read on to find answers to the most frequently asked questions. If you don't find an answer to your question here, don't hesitate to contact customer service by phone. +45 33 32 01 39 (Monday – Friday 10 AM – 3 PM) or by email. webshop@madsnorgaard.dk

Welcome to our Q&A regarding the SALE.

Read on to find answers to the most frequently asked questions. If you don't find an answer to your question here, don't hesitate to contact customer service by phone. +45 33 32 01 39 (Monday – Friday 10 AM – 3 PM) or by email. webshop@madsnorgaard.dk

When does the SALE start and end?

The SALE starts on October 1st and runs till October 5th at midnight. 

Can I combine discount codes with already reduced items?

As a rule, discount codes cannot be combined with already reduced items. Always read the terms and conditions for the specific campaign.

How can I ensure that the item I want doesn't get sold out?

We recommend shopping as early as possible during the SALE period. Your cart is not reserved, so you only secure the desired item once your purchase is completed. However, we always reserve the right for sold-out items, and you will be contacted directly by us after you have placed your order if this happens.

How quickly can I expect to receive my order?

During busy periods, such as Christmas and the SALE, it can take up to five business days from when an order is placed until it is shipped. We always strive to get your order shipped as quickly as possible and always aim to inform you of the current delivery time when you shop with us.

What is the return policy for items that have been on SALE?

Reduced items can be returned in accordance with our standard return policy. Read more about our return policy here

Can I receive a direct exchange or return an item bought on madsnorgaard.com in your physical stores?

We unfortunately do not offer direct exchanges. If you would like a different size or color, you will need to place a new order on madsnorgaard.dk while the campaign is active. Please note that items purchased online cannot be returned in our stores in Aarhus, Copenhagen, or Berlin.